Your Truth Starts Here
Mobile DNA Testing in North Carolina — We Come to You
Policies
Appointments & Scheduling
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Appointments are required (no walk-ins).
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Same-day or next-day appointments may be available (if offered).
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Clients must bring valid government-issued ID to the appointment.
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Minors must be accompanied by a parent/legal guardian with proof of guardianship.
Payment Policy
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Deposits required at the time of booking (non-refundable, may be transferable if rescheduled within policy).
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Balance due at appointment before sample collection.
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Corporate contracts may be invoiced (Net 7, Net 15, or Net 30 terms).
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Accepted payments: credit/debit card, cash, or approved business checks.
Cancellation & Rescheduling
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Clients must provide at least 24–48 hours notice to reschedule.
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Cancellations within 24 hours may result in loss of deposit.
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No-shows = full deposit forfeited, new booking requires a new deposit.
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The company reserves the right to reschedule due to emergencies, weather, or unforeseen circumstances.
Consent & Identification
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All tested parties must provide informed consent before sample collection.
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For legal DNA tests, chain-of-custody procedures will be strictly followed.
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Refusal to sign consent forms = no test performed.
Privacy & Confidentiality
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Personal information and test results are kept strictly confidential.
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Results are delivered only to the designated recipient(s) as authorized on consent forms.
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The business does not share or sell client data.
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Staff are trained in handling sensitive information (HIPAA compliance where applicable).
Results & Turnaround Time
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Estimated turnaround: 5-7 Business Days.
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The business cannot guarantee exact delivery dates once samples are sent to the lab.
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Results will be delivered directly by the lab (email, mail,) — not by the collector.
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Clients are responsible for providing accurate contact details for result delivery.
Refund Policy
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Deposits are non-refundable once booking is confirmed.
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Refunds are not provided once samples are collected and submitted to the lab.
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If a client cancels before sample collection (with proper notice), the deposit may be transferred to a future appointment.
Corporate & Group Testing
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Personal information and test results are kept strictly confidential.
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Results are delivered only to the designated recipient(s) as authorized on consent forms.
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The business does not share or sell client data.
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Staff are trained in handling sensitive information (HIPAA compliance where applicable).
Code of Conduct
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Aggressive, disruptive, or inappropriate behavior will result in service refusal.
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Testing cannot be performed if clients appear intoxicated or uncooperative.
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The collector reserves the right to refuse service if safety is a concern.